Refund and Returns Policy

At World of Stones, we are committed to delivering high-quality natural stone products with a seamless shopping experience. If you’re not fully satisfied with your purchase, our Return and Exchange Policy is here to help ensure a smooth and transparent process.

1. Return PolicyYou may request a return within 7 days of delivery if:

• You receive a damaged or broken product due to transit.
• The delivered product is incorrect (different material, color, size, or type from what was ordered).
• The item has major defects that were not visible or mentioned before purchase.

To qualify for a return:

• The product must be unused and in its original condition, with packaging and labeling intact.
• Proof of damage or issue must be provided via images/videos.
• Returns are subject to inspection and approval by our team.

Returns will not be accepted for:

• Natural color or texture variations, which are inherent in stone products.
• Custom-cut or made-to-order items.
• Issues caused by mishandling, improper installation, or damage post-delivery.

2. Exchange Policy

You can request an exchange within 7 days of receiving your order if:

• You received a defective or incorrect product.
• The delivered item has severe issues not conforming to the product description.

Exchange conditions:

• Exchanges will be offered for the same product type or similar price range, subject to stock availability.
• All exchanged products must be in original, unused condition.

3. Refund Policy

• Refunds are processed within 7–10 business days once the returned product passes quality inspection.
• Refunds will be issued via the original method of payment.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

4. Warranty & Support

• Stone is a natural material and does not come with a traditional product warranty.
• We guarantee that our products are of authentic quality and as described, but variations in grain, tone, and veining are normal and expected.
• For post-purchase concerns, please reach out to our customer support team.

5. How to Initiate a Return or Exchange?

To begin the return or exchange process:

1. Contact us within the return window.
2. Share your order number, details of the issue, and supporting images or videos.
3. Our support team will guide you through the next steps, including pickup or shipping instructions.

For any further assistance, please contact our customer care team through our website.

By purchasing from World of Stones, you agree to comply with the terms outlined in this policy.