Thank you for shopping with World of Stones. Please review our shipping terms to understand how we process and deliver your orders.
Processing Time
All orders are processed within 1–2 business days. Once dispatched, deliveries are typically made within 7 working days.
- Orders are not processed or shipped on weekends or public holidays.
- During peak times or high order volumes, there may be minor delays. Should your shipment be significantly delayed, we will notify you via email or phone.
- We appreciate your patience and understanding during such periods.
Shipping Rates & Delivery Estimates
- Shipping charges are automatically calculated at checkout based on your delivery address and order weight/size.
- Delivery timelines may vary depending on your location and external courier circumstances.
- Please note that stone and bulk material deliveries may require extra time due to weight and handling logistics.
Shipment Confirmation & Tracking
Once your order is shipped, you will receive a Shipment Confirmation Email containing your tracking number.
Tracking information may take up to 24 hours to activate after dispatch.
Customs, Duties & Taxes
WorldofStones.com is not responsible for any customs duties, taxes, or additional charges incurred during international shipping.
These costs are the customer’s responsibility and must be settled with the respective authorities or courier service.
Damages During Shipping
We take great care in packaging all stone products securely. However, World of Stones is not liable for any damage or loss that occurs during transit.
If your package arrives damaged:
- Retain all packaging materials and the damaged items.
- Contact the shipping carrier directly to initiate a claim.
- Inform our customer support so we can assist you in the process.
Questions or Concerns?
If you have any questions regarding your order, please contact our support team:
📧 Email: support@worldofstones.com
By placing an order with World of Stones, you agree to the terms outlined in this Shipping Policy.