By accessing or using the World of Stones website and its services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
1. General Terms
World of Stones is an online platform offering natural stone products, including pavers, tiles, cladding, and other architectural and landscaping materials.
By purchasing from us, you confirm that you are at least 18 years old or have obtained appropriate parental/guardian consent.
We reserve the right to modify these terms at any time, and continued use of our services constitutes your acceptance of the changes.
2. Product Information & Warranty
All stone products are natural and may vary in color, texture, and pattern. These variations are not considered defects.
We strive to represent products accurately through descriptions and photos, but minor differences may occur.
Our products are subject to a limited warranty against manufacturing defects, but do not cover natural variations, breakage after delivery, improper installation, or misuse.
3. Orders & Payments
All orders must be placed through our official website or authorized channels.
Full payment is required at the time of purchase using our accepted payment methods.
We reserve the right to cancel any order in the event of payment failure, pricing errors, or suspected fraudulent activity.
4. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timeframe mentioned during checkout.
Delivery timelines may vary depending on location, courier partners, and product availability.
Customers must ensure that accurate shipping and unloading details are provided. We are not liable for delays or lost goods due to incorrect address information.
5. Returns & Refunds
Returns are accepted within 7 days of delivery, subject to our return policy.
Returned products must be unused, in original packaging, and free from damage.
Refunds will be processed after a quality inspection and returned via the original payment method or store credit.
We do not accept returns for customized orders or installed materials.
6. Limitation of Liability
World of Stones is not responsible for incidental, indirect, or consequential damages resulting from the use of our products.
We are not liable for installation errors, poor maintenance, or natural wear and tear of stone materials.
7. User Conduct
You agree not to misuse the website, submit false information, or engage in fraudulent transactions.
Attempts to manipulate pricing, reviews, or promotional offers may lead to account suspension or legal action.
8. Privacy Policy
Use of our website is also governed by our Privacy Policy, which outlines how we collect, store, and safeguard your personal information.
9. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes shall be resolved exclusively in the appropriate courts of jurisdiction.
10. Contact Us
For any queries related to these Terms & Conditions, please contact us through our website or email.
By using the World of Stones website and purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.